If the scanner is not working or you are unable to scan the customer's loyalty card, please follow the steps below:
- Restart the machine.
- Go to Settings → Supervisor Menu → Click Update.
- Once the update is complete, try scanning the card again.
- If the issue persists, try entering the customer's mobile number manually.
- Check whether the issue is with the scanner only or if you are also unable to manually enter the customer's mobile number.
- Check the Fortis App version by clicking the "?" icon on the main screen, to make sure you have the latest update
- Share the Fortis App version, along with a screenshot or screen recording of the error, with Fortis Support.