Making sales on Network International POS

The Fortis POS App offers two ways to process sales:

• Manual Sale: enter the amount, tap Pay, and complete the transaction.
• Catalog Sale: add items from your catalog, scan barcodes, or create items during the sale. This gives more accurate reports and clearer sales insight.

The Fortis Basic App supports Manual Sale only.

Manual Sale

1. Log in to the Fortis POS App.
2. On the main screen, tap Manual Sale.
3. Enter the Amount to pay and tap Pay.
4. Select a payment method: Card, Cash or Mixed.
5. After the payment is accepted, the POS device prints a receipt. Tap Finish.

Catalog Sale

1. Log in to the Fortis POS App.
2. From the main screen, tap Catalog Sale.
3. Add items to the cart and tap To cart.
4. In the Cart screen, manage items as needed:
   • Tap the red bin icon to remove an item.
   • Tap the three-dot menu to edit the item or apply an item discount.
   • Use the + and − buttons to change the quantity.
5. You can also tap Add at the top right. The Add section adds items from the catalog, by barcode, as a non-catalog item, or as a manual discount. The Additional Information section adds a comment or a customer. If the customer qualifies for a loyalty discount, the app tells you.
6. Tap Pay at the lower left.
7. Select a payment method: Card, Cash or Mixed.
8. After the payment is accepted, the POS device prints a receipt. Tap Finish.
9. You return to the Sales list. The sale status changes to Closed and the payment status to Paid.

Making a sale on NeoPay POS

When you start a payment in Fortis, the terminal switches to NeoPay to process the card, then returns to Fortis.

1. Open the Fortis app and add items or enter the sale amount.
2. Tap Pay. The terminal switches to the NeoPay payment screen.
3. Ask the customer to tap, insert or swipe their card.
4. When approved, Fortis shows a success confirmation. The transaction is saved automatically, including Payment ID, TRN, authorization code and card details.
5. To print a tax invoice or receipt, tap Print on the confirmation screen.

If a payment fails or is cancelled

1. Check the status: Cancel means the session ended; Error means a technical issue. No charge was made.
2. For a Cancel, retry the transaction from the same sale.
3. For a repeated Error, restart the terminal and try again.
4. If the error continues, contact Fortis Support at Submit a request.

Important: if you're unsure whether a payment went through, check Fortis → Sales before retrying. A Success status means the customer was charged.

Tax invoices and receipts

To print a tax invoice right after a payment, tap Invoice on the confirmation screen. To reprint one for a past transaction, open Fortis → Sales, tap the transaction, tap the amount paid, and tap Invoice.

For printer faults (jams, not printing), contact NeoPay support. For invoice content issues (wrong merchant name or VAT number), contact Fortis Support at support@fortis.world.

The payment screen doesn't appear

If you tap Pay and the payment screen doesn't open:

1. Log out of the Fortis POS App and log back in.
2. Go to Sales and tap Sync, or pull the screen down, to refresh.
3. Try the payment again.
4. If it still doesn't appear, restart the terminal and try again.
5. If the problem continues, contact Fortis Support with your Fortis App version (tap ? on the main screen) and a photo of the screen.