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Custom Payment Types

Updated

Delivery Order Tracking (Custom Payment Types) for F&B

Fortis POS lets you register and track orders that arrive from third-party delivery platforms, such as Talabat, Careem, Deliveroo, or Noon Food. Directly in your POS without any API integration.

What This Means for You

When an order comes in through a delivery app, your staff registers it in the POS and selects the delivery platform as the payment source. The order is recorded in your Fortis reports, giving you a unified view of all revenue: card, cash, and delivery in one place.

No payment is processed by Fortis for delivery orders. The delivery platform has already collected payment from the customer. Fortis records the order for tracking and reporting only.
 

Setting Up Delivery Platforms

Login to the Merchant Portal → Settings → Payments → In Person →Custom Payment Types to configure which platforms you use.

  • Click + Add and enter the platform name (e.g., "Talabat", "Careem", "Deliveroo")
  • Only active platforms appear on the POS terminal. Disable ones you don't currently use
  • You can disable a platform without deleting it. This is useful for temporarily inactive platforms
  • Any name can be used, not limited to delivery apps. Use it for "Corporate Account", "House Tab", or any custom payment source you want to track

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How Staff Register a Delivery Order

  1. Add items to the cart as usual.
  2. Tap the checkout button to proceed to payment.
  3. On the payment screen, select "Other Payment Types" and choose the delivery platform (e.g., "Talabat").
  4. Optionally add a note, such as the aggregator order ID, for cross-referencing with the platform's own reports.
  5. Confirm. The order is recorded as an "Other" payment type and no terminal transaction is triggered.

Delivery orders are tracked as a separate payment type in your cash report. Clearly distinguished from card and cash payments. Each order is logged individually, making it easy to cross-reference with your delivery platform's reports using the note field.

Finding the Custom Payment Type on the POS

After you add a custom payment type in the Merchant Portal and make sure it is active, follow these steps to use it on the POS terminal:

  1. On the POS, go to Sales.
  2. Tap Sync, or pull the screen down, to sync and refresh all data on the terminal. This loads the new payment type onto the device.
  3. Make a sale as usual, either a Catalog Sale or a Manual Sale.
  4. Tap Checkout to go to the payment screen.
  5. Tap the three dots (⋮) in the top right corner of the payment screen.
  6. You'll see the custom payment type you added (e.g., "Talabat"). Select it to use it as the payment method instead of the default card or cash options.

If the payment type doesn't appear, check that it is active in the Merchant Portal, then sync the POS again.