You can ask to cancel Fortis services or close your account at any time. Fortis Support handles the request and coordinates with your payment provider for you.
Before you cancel
- Check your contract and agreement signed with Fortis and your Payment provider.
- Your data: download any reports you want to keep from the Fortis POS Platform (Sales → Get Reports) and export your customer list (Customers → Export).
- Pending payments: run the End of Day (Z Report) on every terminal so your last sales are settled.
- Loyalty: if you use Fortis Loyalty, your customers' cards will stop working.
How to cancel
- Email support@fortis.world from the email address registered on your account.
- Include your business name, your Merchant ID (MID), and whether you want to close the whole account or cancel one service.
- We'll call you to confirm the request.
- We deactivate your Fortis account and terminals, and ask your payment provider to collect and remove the Fortis app from your terminal.
What happens to my card machine?
The terminal belongs to the payment provider, we will inform your payment provider to collect it.