Some account details you can change yourself; others need Fortis Support, and some also need your payment provider. This article explains what to send for each change.
Who can request a change
To protect your account, Fortis Support only makes changes requested from:
- The email address registered on your Fortis account, or
- a phone number registered to the business on your account.
- Requests coming from the Owner of the business
Email support@fortis.world
Change your password
- Go to https://my.fortis.world/auth/login and click Forgot Password.
- Check your email for instructions to reset your password.
- Create a new password and log in.
- Or click Login with One-Time Password and enter the code you receive.
If neither works, contact Fortis Support.
Change Fortis registered email address
Send Fortis Support the new email address to register on your account from your registered email address. If the email is unreachable, an official email sent by the owner requesting in writing with the business Trade License and EID of the owner registered.
Change Fortis Account mobile number
Contact Fortis support from your registered phone number on the account with the request or an official email request from the account owner and the registered email on the account.
Change the company name
Email support@fortis.world from the registered email address, with:
- an updated trade license showing the new company name
- the updated Emirates ID of the owner named on the trade license
Change the bank account (IBAN)
Settlements go to the bank account your payment provider holds, so the provider has to approve the change. The below are mandate requirements:
- Bank IBAN letter
- Valid trade licence
- Signed DMF
- UAEFTS letter
Contact your Payment provider below with your Merchant ID (MID).
| Provider | Phone | |
|---|---|---|
| Network International | 04 316 0182 / 04 316 0183 / 800 4448 | MerchantHD@network.ae |
| Mercury | — | support.shukria@mercury-pay.com |
| Paymob | — | globaltechsupport@paymob.com and Support@paymob.com |
| NeoPay | mbmerchant@mashreq.com |
Renew or update your trade license
Send Fortis Support your renewed trade license and your Merchant ID (MID). We share it with your payment provider.
Change your business address
Send Fortis Support the new address and proof of Address (tenancy contract, Ejari, or updated trade license). We update your provider so the new address appears on your receipts.
Add or remove users
The Owner or an Administrator can add and remove employees in Settings → Employees. See Adding an Employee.