When you start a payment in Fortis, the terminal automatically switches to NeoPay to process the card, then returns to Fortis once done.
How to take a payment
- Open the Fortis app and add items or enter the sale amount.
- Tap Pay. The terminal switches to the NeoPay payment screen automatically.
- Ask the customer to tap, insert, or swipe their card.
- When approved, Fortis shows a success confirmation. The transaction is saved automatically — including Payment ID, TRN, authorization code, and card details.
- To print a tax invoice or receipt, tap Print on the confirmation screen.
If a payment fails or is cancelled
- Check the status: Cancel = session ended; Error = technical issue. No charge was made.
- For a Cancel: retry the transaction from the same sale.
- For a repeated Error: Restart the Terminal and try again
- If the error continues, contact Fortis Support at Submit a request.
Important: If unsure whether a payment went through, check Fortis → Sales before retrying. A Success status means the customer was charged.
Supported payment methods
| Method | Available now | Notes |
|---|---|---|
| Credit / Debit card (Visa, Mastercard, Amex) | Yes | Chip, swipe, and contactless |
| Aani, WeChat Pay, and other wallets | Coming soon | Will be enabled in a future update |
Tax invoices and receipts
| Document | Includes | Where to print |
|---|---|---|
| Tax invoice | Itemized sale, VAT breakdown, merchant details, transaction ID | Fortis app — available after every payment |
| Payment receipt | Card details, amount paid, TRN, approval code | Fortis > Sales |
Print a tax invoice immediately after a payment
- On the Fortis confirmation screen, tap Invoice.
- The invoice prints from the built-in terminal printer with VAT breakdown and merchant information.
Reprint a tax invoice for a past transaction
- Open Fortis → Sales and find the transaction.
- Tap the transaction to open details, click on the amount paid, and click Invoice.
For hardware printer faults (jams, not printing), contact NeoPay support. For invoice content issues (wrong merchant name or VAT number), contact Fortis Support at support@fortis.world.