Do I need to create a separate account with MyFatoorah?
No. When you onboard with Fortis, everything is set up for you automatically. You do not need to register, sign up, or manage any account directly with MyFatoorah.
What payment methods can my customers use?
Your customers can pay using Visa, Mastercard (domestic and international), American Express, Apple Pay, and Google Pay, covering the full range of payment options they would expect.
Can I see my payment history and settlements?
Yes. You have dashboard access to view your deposit and settlement history.
How do I issue a refund to a customer?
Contact Fortis support with the payment or invoice ID and the transaction details. Fortis will process the refund on your behalf, same day. The credit back to your customer typically takes 5–14 business days, depending on their bank.
Who do I contact if there's an issue with an online payment?
You may contact Fortis support on WhatsApp +971 50 213 4201, or Via email at support@fortis.world. Alternatively, you can contact the provider that issued your payment link for more information about your payment or any related issues.